Job description
This role is primarily responsible for processing transactions as per the SLAs outlined by the client.

Performance Parameters

Productivity

Accuracy

Turn-around-time (TAT)

WIP Management

Attendance

CDS Adherence

Role Responsibilities

Ensure that the process transactions are processed as per Desk Top procedures

Ensure that the assigned targets in accordance with SLA are met

Ensure that the quality of the transactions is in compliance with predefined parameters

Provide the relevant process reports on a daily basis

Ensure adherence to established attendance schedules

Ensure adherence to Company Policies and Procedures

Primary Internal Interactions

Assistant Manager for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.

Manager for the purpose of settling performance issues and for monthly one on ones

SME s for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.

Qualification

Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)-

15 Yrs of Education

Experience

0 to 3 Yrs

Technical Skills

Soft Skills

Desirable Skills :

v Basic IT, Comfortable with working on computers

v Typing speed of 20 words per minute

Exception: 30 words per minute with 90% accuracy for MI function & 35 words per minute for LNB & 25 wpm for CCU

v Ability to communicate correctly

Should be able to communicate in English

Comprehend written composition.

v Commitment and drive for targets

v Decision making ability

v Adaptable & Flexible.

v Customer service Focus - Ability to empathize with the customer and prioritize requests

Role: Back Office Executive
Industry Type: IT Services & Consulting
Department: BFSI, Investments & Trading
Employment Type: Full Time, Permanent
Role Category: Banking Operations
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
MS OfficeCustomer serviceSEZWIPBack Office ExecutiveTyping speedComplianceManagement