Job description
Create strategy for knowledge management and refresh upkeep repository.
Improve knowledge management and compliance framework through further tool enhancements, creation and revision of new and existing processes, documentation.
Conduct evaluation strategies to gauge knowledge program effectiveness and return on investment. This includes metrics collection, analysis, and reporting.
Conduct Enterprise level Customer Satisfaction Survey and provide insights to business team
Act as SPOC for all audit related activities for Growth Office.
Evaluate, onboard and manager vendor partners for CSAT and Compliance.
Required Competencies:

Excellent communication skills and the ability to build and maintain relationships with stakeholders. The role will require developing a good working relationship with stakeholders at all levels
Excellent stakeholder management and inter-personal skills.
Accuracy and attention to detail are a must for this role.
Must have good time management and prioritization skills to meet stringent deadlines whilst executing at speed
Must be able to work under pressure and govern complex projects.
Excellent reporting skills and ability to convert data into meaningful insights.
Desired Skills:

Advanced MS Excel skills
Advanced MS PowerPoint skills
Skilled in Microsoft Office applications (Word, PowerPoint, Excel)
Strong, goal-driven, team player who demonstrates the commitment and initiative to ensure that the job gets done
Ability to multitask and priorities to meet deadlines
Experience in Quality/Compliance will be preferred
Role: Back Office
Industry Type: IT Services & Consulting
Department: Administration & Facilities
Employment Type: Full Time, Permanent
Role Category: Facility Management
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
AuditingPowerpointStakeholder managementInterpersonal skillsQuality complianceMS OfficeExcelTime managementCustomer satisfactionExecutive