Job description
Review and identify different types of claim documents
Log new claims on Inbound calls verify and update claim information based on set requirements or procedures within the claim for various lines of business
Follow schedule as led by the process supervisors company policy
Ensure that transactions are processed as per desktop procedures
Basic experience in reviewing documents and validating information
Achieve individual productivity and quality goals
Participate in training initiatives to develop knowledge
Integrate procedural changes into daily routine
Adhere to company policies and procedures
Essential Functions
Ease customers experience ensure first call resolution
Build / maintain strong relationship with end customers
Gathering and analysis of data provided by the customer
Contact external parties to obtain missing information (as necessary)
Document reviewing uploading, categorizing that involve decision making skills
Primary Internal Interactions
AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking support
Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
Subject Matter Expert for the purpose of handling process related issues; queries and escalated transactions
QCA for the purpose of associate performance feedback and audit in order to update the training curriculum
Primary External Interactions
Supervisors at the client end for the purpose of seeking clarifications and answering queries
Trainers at the client end for training purposes
Skills Technical Skills
Good computer navigation skills
Typing speed of 25 words per minute with 90% Accuracy
Knowledge of Microsoft Office, Outlook and Excel

Process Specific Skills

Ability to navigate multiple systems and applications
Ability to analyze information to execute various tasks
Ability to produce high quality outcomes
Ability to make sound judgments based on available information
Minimum C1 - 13 on CEF on written communication
Comprehension and analytical skills
Strong data entry skills and attention to detail

Soft skills (Desired)

Knowledge of MS Word Excel and good keyboarding speed
Spirit of collaboration and team work
Keen on enhancing learning
Competent in documentation and conformance with policies/compliances, including audit requirements
Soft Skills (Minimum)

Good written and spoken English ( Minimum C1 - 13 on CEF )
Trainability
Ability to work independently
Needs to be a team player
Education Requirements

A graduate/ post graduate degree from an accredited university
Work Experience Requirements

Experienced:

Minimum 1 year experience in an international voice process.
Should be open to work in 24/7 rotational shifts with split work off s.
Role: Non Tech Support - Non Voice
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
Data entryAuditingClaimsSEZInternational voice processTrainingSubject Matter ExpertMS WordExcelAnalytical skills