Job description
Follow all documented processes/workflow to enhance customer experience Ensure privacy of our customers remains the utmost importance
Meet the expectations of the quality/productivity standards Ensure that the assigned targets are in accordance with SLA and any internal standards are met Accountable for the accurate and efficient processing of all requests pertaining to policy maintenance and associated service requests
Ensure that transactions are processed as per Desk Top procedures Ensure adherence to established attendance schedules
Ensure adherence to company policies and procedures Comply with all internal reporting requirements
Critical thinking and decision making
Skillset Mapping

Bachelor s degree and Computer literacy

Basic knowledge of Microsoft Office, Outlook and Excel Typing speed of minimum 25 words per minute with 95% accuracy Ability to navigate multiple systems and applications
Ability to comprehend & write in English Language, no voice skillset required Ability to pay great attention to detail - especially during processing of transactions
Ability to produce high quality outcomes in highly productive environment
Role: Back Office Operations
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Back Office
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
MS OfficeTyping speedCustomer experienceExcel