Job Title: Customer Service Executive – Upstox IB (Inbound Process)

Location: Thane Highstreet, Maharashtra

Job Type: Full-Time (On-site)

Shift Timing: 8:00 AM – 5:00 PM (Day Shift)

Job Overview:

We are seeking enthusiastic and customer-focused individuals to join our Inbound Customer Service team at Upstox IB. This role is purely customer service-oriented, with no sales or targets involved. Ideal candidates will possess strong English communication skills and a passion for assisting customers.

Key Responsibilities:

• Handle inbound customer inquiries professionally and efficiently.
   

• Provide accurate information regarding products and services.
   

• Resolve customer issues and complaints with empathy and professionalism.
   

• Maintain detailed records of customer interactions.
   

• Collaborate with team members to ensure high-quality customer service.
   

Qualifications:

• Minimum educational qualification: HSC (12th pass).
   

• Freshers are welcome to apply; prior customer service experience is a plus.
   

• Excellent verbal and written communication skills in English.
   

• Strong problem-solving abilities and attention to detail.
   

• Ability to work independently and as part of a team.
   

Compensation:

• CTC: ?18,836 per month
   

• In-hand Salary: ?16,258 per month
   

Interview Process:

• Single operational round of interview.
   

Why Join Us:

• Stable day shift with no rotational hours.
   

• No sales pressure or targets.
   

• Opportunity to work with a leading financial services company.
   

• Supportive work environment with growth opportunities.