Job Title: Quality Analyst – BPO (Sales Experience)
Company: Call 2 Connect
Location: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, Maharashtra
Job Type: Full-time | Work from Office (Onsite)

Job Summary:

Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.

Key Responsibilities:

• Monitor and evaluate inbound/outbound sales calls and processes.
   

• Ensure compliance with quality and sales guidelines.
   

• Identify training needs and recommend process improvements.
   

• Provide constructive feedback and coaching to sales agents.
   

• Prepare daily/weekly/monthly quality reports and audits.
   

• Collaborate with team leaders and trainers to enhance agent performance.
   

• Ensure customer satisfaction benchmarks are consistently met.
   

Candidate Requirements:

• Experience: Minimum 1 year as a Quality Analyst in a BPO, preferably in sales
   

• Age Limit: 25 to 35 years
   

• Education: Graduate (any stream)
   

• Language: Fluent in English & Basic Hindi
   

• Gender: Male & Female – Both eligible
   

• Shift Timing: Day Shift (09:30 AM – 06:30 PM)
   

• Work Days: Monday to Saturday (Sunday Off)
   

Interview Details:

• Mode: Face-to-Face
   

• Time: 11:00 AM to 4:00 PM
   

• Location: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, Maharashtra
   

Salary & Benefits:

• Salary: Up to ?35,000/month (Negotiable based on experience)
   

• Incentives: Performance-based incentives
   

• Annual Increment & Appraisal Policy
   

• Health Insurance
   

• Provident Fund (PF), ESI & PT