???? Job Title: Customer Support & Cross-Sales Executive

Company: Kotak Life Insurance
Location:

• Interview Location: Mindspace, Malad, Mumbai
   

• Work Location: Raheja Titanium, Western Urban Rd, Geetanjali Railway Colony, Ram Nagar, Goregaon, Mumbai – 400063
   

???? Role Overview:

We are hiring dynamic and customer-focused professionals for Kotak Life Insurance's Customer Support & Cross-Sales Process. This role involves no cold calling – all interactions are with existing customers.

???? Key Responsibilities:

• Handle inbound and outbound calls from/to existing Kotak Life Insurance policyholders.
   

• Resolve customer queries and concerns related to their current life insurance policies.
   

• Identify customer needs and upsell additional life insurance products based on eligibility and suitability.
   

• Maintain high customer satisfaction while achieving monthly sales/cross-sell targets.
   

• Build long-term rapport and act as a trusted advisor to the customer base.
   

? Eligibility Criteria:

• Experience: Minimum 6 months of work experience in telesales, customer support, or the insurance/financial services industry.
   

• Freshers: Graduate freshers with excellent communication and sales aptitude may also apply.
   

• Skills Required:
   

  • Strong communication skills in Hindi and English
     

  • Sales-oriented and customer-centric mindset
     

  • Confidence, energy, and the ability to build rapport quickly
     

???? Salary & Benefits:

• In-Hand Salary: ?17,000 per month
   

• Incentives: Attractive performance-based incentives provided on meeting targets
   

???? Shift Timings & Work Schedule:

• Shift: Regular day shift
   

• Weekly Off: Sunday fixed off or rotational week off (as per company policy)
   

???? Why Join Kotak Life Insurance?

• Work with one of India’s most trusted financial brands
   

• No cold calling – sell to existing, warm customer base
   

• Grow in a structured career path in financial services
   

• Supportive team environment and professional development opportunities
   

???? Apply Now:

Immediate interviews ongoing!
If you're based in Mumbai and meet the criteria, kindly share your updated resume immediately with Sr. HR.

Perfect for candidates who are:

? Looking for stability in the insurance/financial services sector
? Comfortable with calling and upselling
? Fluent in Hindi and English
? Located in Mumbai or nearby suburbs

Let me know if you'd like this JD in PDF, email format, or with branding/styling for posting on job boards or social media.