Here’s a polished Job Description (JD) for Telecaller – Appointment Booking for Metropolis Healthcare, based on your requirements and industry standards:

???? Job Title: Telecaller – Customer Service & Appointment Booking

Company: Metropolis Healthcare (Leading Diagnostic Laboratory)
Location: Malad, Mumbai
Openings: 15 – by language segment (see below)

? Eligibility Criteria

• Education:
   

  • Graduate (any discipline) or
     

  • 12th-pass (HSC) with minimum 6 months of telecalling/customer support experience
     

  • A Bachelor’s degree in Science is preferred
     

• Experience: Freshers are welcome (graduates), HSC candidates should have at least 6 months relevant experience
   

???? Language-wise Hiring Breakdown (Total: 15)

• Hindi/English: 3 agents
   

• Tamil: 8 agents
   

• Malayalam: 2 agents
   

• Kannada: 2 agents
   

???? Languages Required

• Excellent reading, writing & speaking skills in the assigned language and basic to intermediate English and Hindi
   

???? Key Responsibilities

• Handle inbound and outbound calls regarding medical test inquiries
   

• Provide accurate information about tests, packages, and procedures
   

• Assist customers in scheduling and confirming diagnostic appointments
   

• Maintain and update call logs and appointment details in CRM/scheduling system
   

• Follow-up with customers to ensure appointment attendance and feedback
   

• Uphold confidentiality and data protection protocols in line with healthcare regulations 

???? Shift Timings & Work Schedule

• Shifts available:
   

  • 9:00?AM – 6:00?PM
     

  • 10:00?AM – 7:00?PM
     

  • 11:00?AM – 8:00?PM
     

• Weekly Off: 1 rotational day off per week
   

???? Compensation

• Salary: Up to ?16,000 per month (in-hand)
   

• Incentives: Performance-based incentives may apply
   

???? Why Join Metropolis Healthcare?

• Join one of India's most trusted diagnostic lab chains, with over 115 labs and 1,500+ collection centers nationwide (in.linkedin.com)
   

• Work in a customer-facing role with real purpose in the healthcare space
   

• Flexible shift structure and rotational off-day policy
   

• Opportunity for career growth and role expansion within the organization
   

???? Application Details

• Immediate joiners preferred
   

• Interview scheduling will begin soon — share candidate profiles promptly
   

• Positions allocated per language requirement — apply for appropriate slots