Roles and Responsibilities -

Graduates need to apply (B.A. / B.Com / BBA / BHM / B.Sc), B. Tech (Mech/Biotech) can apply.
Distance P.G can apply , B.Tech (CS, IT, ECE) , MBA & MCA are not eligible.
Working knowledge of computers & MS Office
Shifts - Rotational shift, In Night shifts Night Allowances will be provided.
Excellent Written & Verbal communication skills.
Desired Candidate Profile

The role involves providing 24*5 Training Administration support to top companies in the EMEA, NAM & APAC region
Perform Training Management activities on the Learning Management Systems
Assist the customers with the Training Administration issue/query via Phone, E-mail & Chat
Provide the customer with resolutions / Training scheduling options
Gather additional information about reported issue
Perform detailed case analysis and document the case in the system and generate ticket
Generate daily / weekly reports for the customer on Microsoft Excel

Note: Candidate should be comfortable with Rotational shift and Work from Office.

Contact Details

Name: Jasleen Kaur

Email ID- Jasleen.2.Kaur@niit.com

Contact Number- 7042458078

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Industry: Education / Training
Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employment Type: Full Time, Permanent
Preferred Keyskills
Communication Skills
Other Keyskills
Customer RelationshipCustomer SupportExcelAnalytical SkillsCustomer Caretraining coordinationInterpersonal Skillsms office

Education:UG -B.Com in Any Specialization,B.B.A/ B.M.S in Any Specialization,B.Sc in Any Specialization,Other Graduate,BCA in Any Specialization,B.A in Any Specialization