Roles and Responsibilities -
Graduates need to apply (B.A. / B.Com / BBA / BHM / B.Sc), B. Tech (Mech/Biotech) can apply.
Distance P.G can apply , B.Tech (CS, IT, ECE) , MBA & MCA are not eligible.
Working knowledge of computers & MS Office
Shifts - Rotational shift, In Night shifts Night Allowances will be provided.
Excellent Written & Verbal communication skills.
Desired Candidate Profile
The role involves providing 24*5 Training Administration support to top companies in the EMEA, NAM & APAC region
Perform Training Management activities on the Learning Management Systems
Assist the customers with the Training Administration issue/query via Phone, E-mail & Chat
Provide the customer with resolutions / Training scheduling options
Gather additional information about reported issue
Perform detailed case analysis and document the case in the system and generate ticket
Generate daily / weekly reports for the customer on Microsoft Excel
Note: Candidate should be comfortable with Rotational shift and Work from Office.
Name: Jasleen Kaur
Email ID- Jasleen.2.Kaur@niit.com
Contact Number- 7042458078
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Industry: Education / Training
Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employment Type: Full Time, Permanent
Customer RelationshipCustomer SupportExcelAnalytical SkillsCustomer Caretraining coordinationInterpersonal Skillsms office
Education:UG -B.Com in Any Specialization,B.B.A/ B.M.S in Any Specialization,B.Sc in Any Specialization,Other Graduate,BCA in Any Specialization,B.A in Any Specialization
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