Job description

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.

Take a leap of certainty with Ansys.

Summary / Role Purpose

Join the ANSYS Customer Excellence team to support our customers on all the aspects of installation, configuration, and deployment of Ansys software into their design workflows, and grow Ansys business. You will use computer systems knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys.

Key Duties and Responsibilities

 Apply Ansys software configuration, integration and troubleshooting techniques to provide highest level technical support to customers and Channel Partners
 Adhere to support processes to ensure high-quality, timely customer service that results in customer satisfaction
Develop technical expertise in configuring software in one or more simulation areas
Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements
On an as-needed basis, support Sales and Marketing by conducting demonstrations, webinars, online training, and other meetings
Participate in other strategic team and company initiatives, as needed

Minimum Education/Certification Requirements and Experience

Required education and degree type: BS or MS in a computer or engineering-related field
Required minimum education and years of professional experience in a computer systems support, administrator, and/or software developer role: BS+2 or MS+0.
Experience with supporting Windows-based computer systems, familiarity with concepts that impact software deployment and network administration, familiarity with license-controlled software concepts and tools, knowledge of programming and scripting languages
Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
Strong organizational and time management skills, possesses a sense of urgency
Projects a professional image and demonstrates business acumen, driven to succeed

Preferred Qualifications and Skills

Preferred education and years of professional experience in a computer systems support, administrator, and/or software developer role: BS+5 or MS+3
Experience with supporting Linux-based computer systems
Performance Computing topics such as high-speed interconnects, Cloud Portals, Cluster Job Management software, MPI & Remote visualization
Experience with Linux-based computer systems
CRM tools and processes
Deploying & Administering an HPC system using Cluster Job Management Systems such as Grid Engine, LSF or PBS
Cloud Based environments such as AWS, Google Cloud Platform or Windows Azure using tools relevant to those environments (such as CloudFormation, Chef or Puppet for AWS)
Deployment and administration of the ANSYS family of Products
At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential in the knowledge that every day is an opportunity to observe, teach, inspire, and be inspired. Together as One Ansys, we are powering innovation that drives human advancement.

Our Commitments:

Amaze with innovative products and solutions
Make our customers incredibly successful
Act with integrity
Ensure employees thrive and shareholders prosper

Our Values:

Adaptability: Be open, welcome whats next
Courage: Be courageous, move forward passionately
Generosity: Be generous, share, listen, serve
Authenticity: Be you, make us stronger

Our Actions:

We commit to audacious goals
We work seamlessly as a team
We demonstrate mastery
We deliver outstanding results

OUR ONE ANSYS CULTURE HAS INCLUSION AT ITS CORE

We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.

TAKE A LEAP OF CERTAINTY IN YOUR CAREER AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.

At Ansys, its about the learning, the discovery, and the collaboration. It’s about the “what’s next” as much as the “mission accomplished.” And it’s about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.

CREATING A PLACE WE’RE PROUD TO BE

Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: America’s Most Loved Workplaces, Gold Stevie Award Winner, America’s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, U.K.).

For more information, please visit us at www.ansys.com
Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.

Role: Software Development - Other
Industry Type: Software Product
Department: Engineering - Software & QA
Employment Type: Full Time, Permanent
Role Category: Software Development
Education
UG: B.Tech/B.E. in Any Specialization
PG: M.Tech in Any Specialization
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
Software DeploymentHigh Performance ComputingNetwork AdministrationHigh speed interconnectsLinux System
MPIHPCCloud Portals