Incident Management role Jobs in Noida/ Greater Noida, Hanu Software Solutions

Home Incident Management role Jobs in Noida/ Greater Noida, Hanu Software Solutions

Incident Management role Jobs in Noida/ Greater Noida, Hanu Software Solutions

Job Locations: Noida/ Greater Noida
No of Openings: 1
Salary: Best in Industry
Job Type: Full Time
Experience: 1 Years-5 Years
Company Name: Hanu Software Solutions
Qualification: Any Graduate
Key Skills: change management ,risk management ,workflow

Job Descriptions

Job description
Design and implement Information Technology Infrastructure Library (ITIL) standards and service management best practices for managed services and delivery departments such as: Incident Management, Service Operations, Business Relationship Management, Vendor Management, Service Level and Operational Level Agreement Management, Change Management, Portfolio and Demand Management and Continuous Service Improvement

Responsible for designing and improving service management processes such as governance, availability, security, compliance, and tools architecture roadmap

Assess, identify, and implement ITIL practices and process improvements
Audit Rockstars Incidents, Service Requests and Change/RFC tickets on a weekly basis and give the feedback to improve the processes as per ITIL framework
Mentor and coach on ITIL processes and best practices
Responsible for all process documentation, including process studies, stakeholder and gap analyses, feasibility studies, process support for managed services delivery teams, and process improvement
Train delivery teams on ITIL improvements - Serve as liaison with practice heads for process management
Experience using standard tools and methodologies (workflow diagrams, ITSM and Monitoring Tools)
Manage, update and maintain Standard Operating Procedures (SOPs) for process management and improvement
Informs Practice Head of all current projects and keep apprised of tasks and milestones in a timely manner
Process Planning and Improvement as per ITIL framework
Performance and Portfolio Management
Process Excellence and Strategic Planning
ITSM Frameworks (ITIL, ISO 20000) Total Quality Management (TQM)
Data Analytics, Technical Briefing/Status Reports
Organizational Change Management
Cloud Computing/Public Cloud Platform experience- Azure Preferred
Audit Incident, Service, Change/RFC and Problem Tickets
Risk Management, Business Continuity Planning, Qualifications
Required Education, Certifications, Experience

Bachelor's degree and five (5) years experiences
Certified ITIL Foundation (V3 or V4)
ITIL Service Operations and Continual Service Improvement Modules - Preferred
High attention to detail and proven ability to manage multiple/competing priorities simultaneously
Proficient in MS office (word, excel and power point)
Worked as Process Improvement/Excellence Analyst in IT organization
Excellent business judgement and a practical, common sense approach applied to the completion of tasks
Preferred Additional Certifications like ITIL Intermediate (Service Operations and Service Transition), Six Sigma Green belt, PMP, DevOps Foundation, Certified Scrum Master (SCM), ISO 20000, ISO 27001 and Certified Agile Service Manager (CASM), Kan ban and Dev Ops
Role: Incident Management
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Infrastructure Services
UG: Any Graduate
PG: Any Postgraduate
Key Skills
Change managementPMPProcess improvementWorkflowIncident managementRisk managementSCMAuditingProcess managementService operations

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