Hello Greetings from TRIGENT SOFTWARE!!!
We have openings with our MNC Client for the role of "Human Resource Practitioner (International Voice process). Interested candidates can pls share your resume to email@example.com or Call 9148170309 for quick processing.
JD for your reference:
We are looking for a Recruitment associate to join our Talent Acquisition team and help candidates complete their application, should be good/excellent in communication
perform screening of candidates, schedule/reschedule their first day and share first day details with new employees. This will involve interact with candidates via email, phone call, instant messaging.
Make outbound calls to the candidate and motivate them to complete job application.
Schedule/reschedule first day of work for the employees and sharing necessary information.
Review application form and make sure all the details are filled appropriately.
Handle inbound calls and resolve candidates queries.
Respond to candidates queries over email/text.
Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage.
Provide excellent experience to the candidates.
Maintaining a quality score of 90% and above throughout.
Escalate issues and seek advice when faced with complex issues/problems
Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Participate in Team building activities
Ensure and maintain the security and confidentiality of client data
Ensure Customer Satisfaction
Location: Mumbai/ Navi Mumbai
CTC: 25,000 PM
Candidates must be flexible to work in shifts including night shifts
Role: Customer Onboarding - Voice / Blended
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Temporary/Contractual
Role Category: Voice / Blended
UG: Graduation Not Required
Skills highlighted with ‘‘ are preferred keyskills
screeningvoice processinternational voice processcustomer servicecommunication skills
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